Health systems keep buying AI to clean up revenue cycle problems that better registration and training would have prevented. Blake Sollenberger has watched it happen from every seat in the building.
Health systems keep buying AI to clean up revenue cycle problems that better registration and training would have prevented. Blake Sollenberger has watched it happen from every seat in the building.
Blake is Managing Director at Evergreen Healthcare Partners, a consulting firm advising provider organizations on revenue cycle transformation and IT strategy. He spent four years at Epic implementing its hospital and professional billing applications. He then led revenue cycle operations as Assistant Vice President at the University of Texas Medical Branch. Before the current AI boom, he served as head of product at a machine learning company focused on clinical RCM technology.
In this episode of Moving Digital Health, Blake tells MindSea CEO Reuben Hall why the same upstream problems have driven denials for 20 years. He also covers what cautious buyers should ask AI vendors who promise to automate the cleanup. Along the way, he shares a daily standup practice that builds a 60-page operating manual in three months without a consultant in sight.